Managed Service Provider Companies Aren’t All Created Equal
Top 20 Features that Set Bloomip Apart as Your MSP
At Bloomip, we are passionate about Essential Managed Services and understand how complicated choosing from all the available managed service provider companies can be. These 20 features show how our clients benefit from partnering with us.
Basic Monitoring and Alerting
Monitor metrics using CloudWatch and the CloudWatch agent, including: Instance, CPU, Memory, Disk, and Status checks.
SNS subscription to email or Slack to Client provided notifications list. Alerts configured to Client requirements.
3. CloudWatch Dashboards
At-a-glance dashboard status for all configured alerts for AWS console users.
AWS Patch Management
4. Scheduled Patching
Bloomip performs monthly patching, utilizing automated methods on all managed Client EC2 systems, as per an agreed monthly schedule.
5. Out-of-Band (OOB) Patching
Ad-hoc, one-off patches. Initiated by client staff or Bloomip in a planned manner as needs arise.
Examples: A coming software update, bug fix, internal compliance, a newer version of Apache in order to meet a feature rollout, etc.
6. Emergency Patching
To address critical security situations.
7. Compliance Status Reports
Reports that show if any systems do not meet the baseline patch levels.
AWS IAM and Basic Single Sign-On
8. User and Group Administration
Creation and deletion of user accounts upon request.
9. Policy Management
IAM policy configuration and management using AWS best practices.
10. AWS Single Sign-On (AWS SSO)
Support and configuration for AWS SSO for Identify Source.
11. Multi-Factor Authentication (MFA) Enforcement
Ensure MFA is enforced to protect security of client accounts.
12. Password Policy Management
We configure and maintain proper password policies throughout the AWS environment.
Bloomip Cloud Support
13. Around-the-Clock Emergency Response
Provides Emergency Response within 30 minutes: 24 hours-a-day, 7 days-a-week.
14. Business Hours Regular Support
Mon-Fri, 9AM-6PM Eastern, excluding holidays for quoted Bloomip Managed Services. Access to an engineer who will manage client cloud support cases on client’s behalf.
15. Bloomip Support Portal
Web-accessible portal to submit, respond, or update service support requests.
16. SLA-Backed Response Times
Support-level guarantees with credits for SLA violations.
17. Optional Slack Collaboration
Direct interaction with Bloomip engineers and representatives through Slack.
18. Bloomip Cloud Management Platform
Web-accessible portal to Bloomip CMP for client team. Central pane of glass reporting for cloud environments.
19. Bloomip CMP 650+ Best Practice Checks
Best practice checks for cloud configurations and practices. Automatically inventoried and evaluated daily.
20. Bloomip CMP Cost Management
Central billing console, which features cost savings and optimization features.
- Custom cost allocation reporting
- Resource optimization identification
- Intelligent budget alerting
- Detailed spend analysis reports
- Reserved purchase recommendations
- Tag management alerts
- Right-sizing within and across instance families
To learn more, check out our article, “Managed Service Provider: The Magic of Experience (Not Prognostication)” And to get personalized advice for your business, contact us.